Instructions are tailored towards Internet Explorer. Steps may look different if using Firefox, Safari or some other form of web browser. Adapt as necessary to your respective browser or call KS Consulting for further support.

 IEInstruct

Step 1: Starting your remote support request

• Go to : http://www.ksconsulting.com/Services/RemoteSupport.aspx
• Click either "Click Here to Run" or on the image with the "Start" key as pictured below

If you press Click here to run and it does not run, you may need to add this site to your "Trusted Sites" in Internet Explorer. In IE, select Tools, Internet Options, Security, Trusted Sites and add the site. Note the site does not require Https: prefix.

You also may need to enable downloading of FTP files in your firewall or router.

Step 2: "Accept File Download - Security Warning" message
When prompted with a "Accept File Download - Security Warning" message as shown, single click the "Run" button with the left mouse as indicated in the example below.

Step 3: Accept "Internet Explorer - Security Warning" Message
When prompted with a "Internet Explorer - Security Warning" message as shown, single click the "Run" button with the left mouse as indicated in the example below.

If you receive a Microsoft Installer warning, please click Accept.
Windows XP users: Click the bar at the top of your browser window and Accept the installation. The program will automatically remove itself after you end the support session.

Step 4: Sending Remote Support Request
After downloading this tool, please double click with your left mouse button where indicated in the example below.

Thank you for using KS Consulting Remote Support!To email our support team regarding any remote support session questions, or give feedback about your support, please click here.